The Office of the Registrar is responsible for the integrity of student records for the university, the planning and execution of registration of students each semester and summer session, assignment of classroom space for classes and meetings, issuing grades, issuing transcripts, certification of degree requirements for students, mailing diplomas to graduates, and maintenance of a computerized student database.

Mission Statement

 

Consistent with the East Carolina University motto “Servire”, meaning “to serve”, the Office of the Registrar declares the following its mission:  To be recognized leaders in academic integrity, excellent customer service, and delivery of advancements in technology within an environment that promotes open communication, teamwork, and change.  Our ability to serve is predicated on the notion that we must provide the quality service necessary for the needs of the public as well as adhere to any federal, state, and/or university guidelines.

 

 

Office Pledges to Quality Service

 

• To treat every individual with courtesy and respect, to extend quality service with every transaction, and to make quality customer service our number one commitment
• To assess the effectiveness of services provided to ensure equitable and ethical treatment of all individuals
• To support the research mission of the University by striving to be a leader in the use of the best management techniques, and to stay on the cutting edge of technology
• To actively seek ways to effectively communicate and to inform students of their rights, responsibilities, and procedures
• To provide efficient and immediate access to information, facilitating and coordinating activities of students and faculty pertaining to administrative matters
• To be staffed with highly qualified personnel in all areas who constantly monitor office practices and procedures and recommend changes to ensure the most efficient and accurate service
• To provide a welcoming and encouraging environment, in person and via other modes of contact
• To provide an environment in which diversity of individuals is encouraged and appreciated